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FAQ

Swim Lesson Format
Superior Training 3:1 Group Swim Lessons are recurring. Superior Training does not run group lessons in designated week sessions. Once a family is registered for a lesson spot, that space will remain theirs until they provide a two week notice that they wish to discontinue the lessons. Families may choose to register for multiple days/week with the same recurring policy. ​All registrations are asked to start within two weeks of the registration date. 
Swim lesson fees
No hidden Fees! No enrollment fee. No cancellation fee. No facility fee. What you see is what you pay! 
Group Lesson make up policy
Superior Training Group Lessons (3:1) offers one free make-up lesson per month, per class registration. Students have one month from the missed class to make up the lesson. To be eligible for a makeup lesson we require 24 hour advanced notice of the missed class which can be submitted by phone, email, or parent portal single class absence form. Makeup lessons can be scheduled no more than two weeks in advance. Makeup lessons can be scheduled by calling the facility at 630-568-3254 or by emailing [email protected] and are scheduled by availability. ​
Lesson cancellation policy
Superior Training requires a two week notice for students who wish to cancel their lessons. Notice can be given by calling the office at 530-568-3254 or by emailing [email protected]. There are no cancellation fees. 
transfers and account holds
Students enrolled in Group Swim Lessons can be transferred to a different day and time if space allows with no additional fees. Families must call the office to make the transfers in their account. All transfers must be done within two weeks of the intended start date. 

Accounts cannot be placed on hold due to the recurring structure of swim lessons. Students who need to take a leave of absence can hold their spot by continuing to pay for the missed classes or my unenrolling in the program and re-enrolling when schedules allow. Superior Training cannot guarantee the same spot will be available upon your student's return but will work with you to find another spot in our program that works with your schedule. 
Billing
Group Lessons: Group Lessons are billed monthly and charged per class. Statements are sent out on the 1st of each month and billed on the 5th. Students enrolling into lessons in the middle of the month will be charged a prorated amount of the number of lessons remaining in the month after the completion of their first class.  

Open Lap, Well Rental, Fluid Running: Open Lap and Well Rentals are charged weekly. Billing cycle will reflect classes taken prior to the week we are currently in. Accounts will reflect a total charge for the number of classes/sessions participated within the family account. 

Monthly Memberships: Students enrolled in 12 month or Month-to-Month membership will receive a statement on the first of the month and billed on the 5th of the month for the amount associated with membership type. 

​Private Lessons: Private Lessons are billed monthly. Accounts will reflect the total for the number of sessions completed during that time. 
discounts
Swim Lessons: Superior Training offers a multi-class discount. Standard lesson rate applies for first registered class. Second registered class is discounted $2, third class (and beyond) is discounted an additional $2. No discounts are offered for multiple students per family at this time. ​

Adult Aquatics: No Senior, Veteran, or Silver Sneakers discounts are provided at this time. Superior Training works hard to maintain low cost to membership while maintaining high value to be able to offer opportunities for all members. 
Superior Stars tryout policy
Superior Stars is designed for students ages 6-14. Students enrolled in the current session will not need to tryout for the next consecutive session but will be required to try out for the next session they wish to participate in if not participating in consecutive seasons. All swimmers wishing to join Superior Stars for the first time will be asked to participate in a tryout. Superior Stars does not issue refunds after the session has begun.
Private lesson policy
Private lessons are schedule directly with the instructor. Instructors maintain their schedules independently and should be notified of any absences. No show lessons will be charged the full amount at the instructors discretion. All private lessons are conducted outside of organized group lesson times. 
outside organization pool usage
Private Lessons -
All individual, organized group or other parties wishing to give a Private Lesson at Superior Training Aquatic & Fitness must first be approved by the facility and are required to pay a pool rental fee for the time of the lesson.  Approval of outside Private Lessons are based on each individual case.

Group Practices -
All group practices (more than 3 swimmers) from a fitness, recreation, team, or other organization must first be approved by the facility and are required to pay a pool rental fee for the time of the practice.  Approval of group practices are based on each individual case.
Swim lesson instructor opportunities
Looking to join the family? Fill out an application to become a Superior Swim Instructor! Superior Training offers on-site paid training, flexible work hours, employee incentives and a fun working environment. ​​Looking for more information about employment opportunities? Call us at 630-568-3254 or email [email protected]. Seasonal and Year-Round positions available
mission statement
Our mission is to provide a safe and encouraging environment for swimmers of all ages and abilities to become comfortable, safe, skilled and confident in and around the water. Our lesson program strives to teach water safety and proper swimming technique. Safety and respect are our core principles. ​
covid precautions
COVID precautions (masks, distancing, etc.) will be based on current DuPage county regulations and CDC recommendations.